Monday, April 24, 2006

Mutual. Watch



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8 comments:

Emerald. said...

~ klank - bord

4:44 AM
Emerald. said...

"Your function
As a strong team player working with a group of professionals, you will liaise with global team members to troubleshoot and resolved order to cash and administrative problems for customers. This position requires you to track and respond to all incoming queries via telephone, web and email and to adhere to pre-define objectives in order to deliver quality service to our customers.
We are looking for individuals with a mature attitude, who enjoy working with customers and are prepared to give the Pre-requisites include a courteous telephone manner and effective communication skills in fluent written and spoken English.
Analytical and open-minded, you should be an excellent problem-solver who is receptive to change. it is imperative that you enjoy learning, as you must continually update your knowledge of changing technology, company products, tools and processes.

Your responsibilities will be to

Provide support on a range of technical, administrative and/or business problems through the provision of telephone or on-line support. May resolve some technical problems. Work with the customer. Establish the root cause of problems. Retain ownership of a case through immediate resolution or escalation in accordance with the Service Level Agreement (SLA), incident and crisis management procedures/process.
Respond to and document customer inquiries in a timely, efficient and professional manner in accordance with the SLA. Establish customer relationships in order to manage customer expectations. Appropriately prioritise based on customer business impact.
Acquire technical operational and business/process knowledge, including incident and crisis management procedures, resolve customer inquiries and problems.
Provide highest quality customer services and support by complying with all internal and external procedures.
Identify opportunities for improvement to processes, procedures or tools.
Participate in the maintenance of databases providing updated customer information
Previous helpdesk experience, fluency in one other Asian language, knowledge of SWIFT products and services, accounting and other application such as SAP is a definite advantage.
Qualified candidates who aspire to regional business exposure, excellent training and international career opportunities, who are excited about the prospects emerging in the e-world should not delay in applying.
Do you have what it takes?
Education
University Degree

Experience
At least 2 year of experience in a multinational/ multilingual customer support environment - With customer services or accounting experience is preferred.

Professional skills
- Strong analytical skills
- knowledge of SAP application is an asset
- Excellent communication and planning skills
- A team player, willing to work in a multicultural environment
- Fluent in English both written and verbal. Other languages are an asset.

Our company
Every day, the world's economy sees enormous sums of money change hands. Person to person. Business to business. Nation to nation.
At all levels that business is being done, money moves. Securely. Reliably. Round the clock.
And, at the heart of it all is SWIFT.
A community of financial organisations, linked together by one of the world's most stable and scaleable financial messaging systems, SWIFT is how the world exchanges financial information.
And you could be part of it.

We offer
a dynamic, multinational community which promotes talent and growth
excellent training and development opportunities
competitive rewards
a friendly, professional working environment"

4:51 AM
Emerald. said...

- trouble ~ shot

4:52 AM
Emerald. said...

- the Company, Corporate Rules

- History, Locations

4:53 AM
Emerald. said...

- skills

4:53 AM
Emerald. said...

- options

- value

4:54 AM
Emerald. said...

~ two - Sided

4:54 AM
Emerald. said...

~ appearances ( eh )

4:55 AM

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